A2 Review article, literature review, systematic review

Digitalization for sustainable maintenance services: A systematic literature review


Open Access publication


Publication Details

Authors: Karki Bishal Raj, Porras Jari

Publication year: 2021

Language: English

Related journal or series: Digital Business

Volume number: 1

Issue number: 2

eISSN: 2666-9544

JUFO level of this publication: 1

Digital Object Identifier (DOI): http://dx.doi.org/10.1016/j.digbus.2021.100011

Open Access: Open Access publication


Abstract

Purpose

Maintenance
services have evolved hugely from an inevitable part of production as a
failure fixing activity to an essential strategic element to accomplish
several business objectives including profit making. With the growing
maintenance service industries, sustainability has remained a challenge
and have garnered a great deal of attention over the last two decades.
Maintenance services' impact on sustainability is a known concern and
almost all sustainability dimensions are affected either positively or
negatively. The purpose of this paper is to review and discuss the
related literature on different maintenance services and their impact on
sustainability.

Design/methodology/approach

This research aims to study these concepts (maintenance services, sustainability impact and digitalization)
independently and in relation to each other through systematic
literature review of high-quality articles, with a focus to understand
the relation between maintenance and sustainability and depict the role
of digitalization in achieving those sustainability goals.

Findings

This
study presented the trend and publications related to maintenance
services and its sustainability impact throughout 2009 to 2020.
Publications related to maintenance services and corresponding
sustainability impact were analyzed as a problem space and publications
related to digitalization were analyzed as a solution space. Based on
the analysis, a discussion on digitalization of maintenance service was
conducted to highlight possible benefits and improvements towards
various sustainability impacts.

Originality/value

Digitalization
and digital technologies are evolving and advancing every day. It is
still yet to be known, what role could digitalization play in the
maintenance services' impact on sustainability. This paper contains a
state of the art on publications and discussion related to the
digitalization for sustainable maintenance services. It offers insights
and information on the current body of knowledge to academics,
researchers, practitioners, maintenance personnel, digital managers,
development teams and stakeholders concerned with maintenance services.


Last updated on 2021-06-08 at 09:50