A1 Journal article (refereed), original research

Improving Productivity in a Bank System by Using Computer Simulation

LUT Authors / Editors

Publication Details
Authors: Hatami Milad , Zahraee Seyed Mojib, Ahmadi Milad, Rahimpour Golroudbary Saeed, Mohd Rohani Jafri
Publisher: Trans Tech Publications
Publication year: 2014
Language: English
Related Journal or Series Information: Applied Mechanics and Materials
Volume number: 606
Start page: 259
End page: 263
Number of pages: 5
ISSN: 1660-9336
JUFO-Level of this publication: 0
Open Access: Not an Open Access publication


With advent of high technologies, simulation software becomes more applicable between organizations’ managers. Simulation can model the real situation on a visual program. It will make the understanding of system, properly. Nowadays in each organization, the main considered factor is how they can improve its services confidently. This study emphasize on customer satisfaction and reducing the waiting time for customers in a bank service system. The goal of this paper is applying ARENA simulation software for modeling the system and measuring the performances. In addition, three strategies are implemented that each strategy consists of several scenarios. 17 possible scenarios are compared to achieve all kind of results that can be imagined. It would be very helpful for manager to analyzes and compare the results then find the lowest and highest effective element for improvement.

Last updated on 2017-14-06 at 10:42