A1 Journal article (refereed), original research

Redesign of Home Care Service Delivery: A Systemic Approach to IT Innovations

LUT Authors / Editors

Publication Details
Authors: Mäkimattila Martti, Melkas Helinä, Uotila Tuomo
Publisher: IGI Global
Publication year: 2017
Language: English
Related Journal or Series Information: International Journal of Information Systems and Social Change
Journal acronym: IJISSC
Volume number: 8
Issue number: 2
ISSN: 1941-868X
eISSN: 1941-8698
JUFO-Level of this publication: 1
Open Access: Not an Open Access publication

This paper delineates how systemic innovations coevolve with organisations in the context of home care and describes the dynamics in shared innovation activities when information technology (IT) systems are developed for such services. Innovation literature is presented from the system perspective to highlight non-technological characteristics. The case study of home-care services in Finland in 2010-2014 shows that systemic innovations result from collaborative actions because the complexity of these innovations requires knowledge and skills from different fields, which no single entity possesses. The multi-level dynamics challenges the management alternatives that focus either on larger development platforms for transitions, or product-based diffusion - then facing later obstacles related to fragmented solutions when merging IT systems and processes. This study contributes by exploring the complexity of developing innovative solutions under dynamic conditions, when actors have different focuses, interests and interdependencies.

Last updated on 2018-19-10 at 07:55