A4 Conference proceedings

A Purpose-Based Typology for Systemic Features Enabling Value Co-Creation in Consumer Information Systems


Open Access publication

Publication Details
Authors: Mikkonen Karri, Teixeira Jose, Pynnönen Mikko, Korpela Kari, Hallikas Jukka
Publication year: 2016
Language: English
Related Journal or Series Information: Proceedings of the Annual Hawaii International Conference on System Sciences
Title of parent publication: 2016 49th Hawaii International Conference on System Sciences (HICSS)
Journal acronym: HICSS
Start page: 1226
End page: 1235
Number of pages: 10
eISBN: 978-0-7695-5670-3
ISSN: 1530-1605
JUFO-Level of this publication: 1
Open Access: Open Access publication

Abstract
Value co-creation enabled by consumers' use of information systems is a challenging topic which requires more explicit definitions for use of academics and managers. Systemic features are digital services enabling co-creation of value, not being products or services to be paid for, but assisting as consumer-supporting capabilities between different contexts. In order to gain better insight for systemic features within information systems, we collected empirical data from 23 firms in the high-tech sector and analyzed the systemic features. Systemic features were classified and prioritized by a research group. The created purpose-based typology enhances the understanding on why and how value is co-created with customers. We contribute both to systems and business research by suggesting a purpose-based typology defining different purpose-based constructs for systemic features enabling co-creation of value. We also discuss implications for managing and organizing value within the firm and contribution to organization science and theory of the firm.

Last updated on 2018-19-10 at 08:49