A4 Conference proceedings

Appearance of Embodied Conversational Agents in Knowledge Management

Publication Details
Authors: Siemon Dominik, Jusmann Sergej
Publication year: 2021
Language: English
Related journal or series: Americas Conference On Information Systems
Title of parent publication: Americas Conference On Information Systems (AMCIS)
Journal acronym: AMCIS
JUFO level of this publication: 1
Permanent website address: https://aisel.aisnet.org/amcis2021/
Open Access: Not an Open Access publication


This paper deals with the investigation of the preferred appearance of embodied conversational agents (ECA) in the context of knowledge management. ECAs are artificial intelligence-based systems that are used in different contexts and support scenarios to assist human users and jointly work with them. An important aspect is the design and especially the appearance, which influences acceptance, interaction quality, and overall work performance. An online survey was used to determine preferred appearances of ECAs that are specifically used in the context of knowledge management. With a total of 104 participants, the results yielded findings for the appearance, kinetics, proxemics, and communication of ECAs in knowledge management. Participants expressed their preferences towards a realistic and human appearance, which speaks for a desire for human-like artificial intelligence. The results contribute to the practical design of ECAs as well as to existing theories on human-AI interaction, such as anthropomorphisms.

Last updated on 2021-30-07 at 11:07