A4 Conference proceedings

Sentiment analysis of open-ended student feedback

Publication Details
Authors: Hynninen Timo, Knutas Antti, Hujala Maija
Publication year: 2020
Language: English
Title of parent publication: 2020 43rd International Convention on Information, Communication and Electronic Technology (MIPRO)
eISBN: 978-953-233-099-1
eISSN: 2623-8764
JUFO-Level of this publication: 1
Open Access: Not an Open Access publication


In this paper, we perform a sentiment analysis on a large set of open-ended course feedback from university courses collected between 2016 and 2019. We used the R programming language and environment for statistical computing to categorize feedback texts by their sentiment values (positive, negative). Additionally, we calculate the NRC Emotion values, which categorize the feedback according to eight basic emotions. We present analysis on the trends of how the feedback evolved through the years. Finally we compare the findings from our data to existing literature.

Last updated on 2020-09-11 at 11:03