A4 Conference proceedings

Digital twin business ecosystems: Preconditions and benefits for service business

Publication Details
Authors: Kokkonen Kirsi, Hannola Lea, Rantala Tuija, Ukko Juhani, Saunila Minna, Rantala Tero
Publication year: 2020
Language: English
Title of parent publication: 21st CINet Conference
JUFO-Level of this publication: 0
Open Access: Not an Open Access publication


In recent years, digital twins have been raised as enablers for several new service
business opportunities for manufacturing companies as well as their service
providers. However, these companies often need to consider an ecosystem-based
approach in the development of their service business related to digital twins. By
combining the examination of digital twin–based service opportunities in the
manufacturing industry and recent perspectives on digital business ecosystems, we
aim to clarify what kind of preconditions, challenges and benefits must be considered
when designing digital twin business ecosystems. The empirical study is conducted
as a multiple case study in six companies; digital twin utilizers in the manufacturing
industry and companies representing their service and technology providers. The
results indicate that at its best, a digital twin business ecosystem is based on open
collaboration and provides inter-organizational value for its members. However,
there are many preconditions and challenges to be tackled in ecosystem design, such
as willingness to be open and share data, and the technological fit of solutions and
systems within the ecosystem. In addition, formulating shared goals between
participating companies and adopting a customer-oriented approach were identified
as key preconditions for a successful digital twin business ecosystem.

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Last updated on 2020-10-11 at 14:19