A1 Journal article (refereed), original research

Assessing the impact of socio-technical interventions on shop floor work practices

Publication Details
Authors: Hannola Lea, Lacueva-Pérez Francisco, Pretto Paolo, Richter Alexander, Schafler Marlene, Steinhüser Melanie
Publisher: Taylor & Francis: STM, Behavioural Science and Public Health Titles
Publication year: 2020
Language: English
Related Journal or Series Information: International Journal of Computer Integrated Manufacturing
Volume number: 33
Issue number: 6
Start page: 550
End page: 571
Number of pages: 22
ISSN: 0951-192X
JUFO-Level of this publication: 2
Open Access: Not an Open Access publication


The successful introduction of new digital tools on the shop floor and
the evaluation of their impacts on workers and their work practices are
challenging tasks. Choosing and applying the right evaluation approach,
methods, and measures to analyze the impact of digital interventions is a
challenging task. To support researchers and practitioners in this
challenge, the authors present a study out of the context of a
large-scale European project, Facts4workers, which developed and
implemented worker-centered smart factory solutions that support
knowledge work on the shop floor level. Interventions through
digitalization have increased workers’ job satisfaction, innovation and
problem-solving skills, and productivity of organizations. The study
demonstrates the context-of-use of socio-technical interventions at four
case companies in Germany, Slovenia, and Spain. Combining different
kinds of assessments, including quantitative (surveys) as well as
qualitative data (interviews, observations) – the authors show how the
digital solutions extend the workers’ knowledge and competencies and
thereby enhance their problem-solving and innovation skills. The
evaluation results enable us to deduce valid implications on how to
introduce socio-technical interventions and to design ICT solutions that
are supposed to address the productivity and more importantly the
workers’ job satisfaction and innovation skills.

Last updated on 2021-16-03 at 12:47