A1 Journal article (refereed), original research

Connecting relational mechanisms to performance measurement in a digital service supply chain

Open Access hybrid publication

Publication Details
Authors: Ukko Juhani, Saunila Minna, Rantala Tero
Publisher: Taylor & Francis: STM, Behavioural Science and Public Health Titles
Publication year: 2020
Language: English
Related Journal or Series Information: Production Planning and Control
Volume number: 31
Issue number: 2-3
Start page: 233
End page: 244
Number of pages: 12
ISSN: 0953-7287
eISSN: 1366-5871
JUFO-Level of this publication: 1
Open Access: Open Access hybrid publication


This study examines the connection between relational mechanisms and
performance measurement. The objective of the paper is to uncover the
essential types of relational mechanisms and what factors determine the
relational mechanisms of performance measurement in digital service
supply chains. The authors conducted a multi-case study at companies
that provide digital services. Relational mechanisms refer to mechanisms
that initiate and enhance social interactions in performance
measurement. The results show that trust between supply chain actors and
improvement of knowledge through information sharing are the essential
types of relational mechanisms of performance measurement in the digital
service supply chain. These relational mechanisms enable performance
measurement by engaging actors in providing measurement information.
Personalization of services and the criticality of the service, but also
compensation, and suppliers’ ability to sell were highlighted to
determine the relational mechanisms adopted.

Last updated on 2020-03-04 at 15:08