A4 Conference proceedings

How Do Practitioners Understand External Platforms and Services? A Grounded Theory Investigation

Open Access publication

Publication Details
Authors: Bazarhanova Anar, Yli-Huumo Jesse, Smolander Kari
Editors of book: Andersson, Bo; Johansson, Björn; Barry, Chris; Lang, Michael; Linger, Henry; Schneider, Christoph
Edition name or number: Lecture Notes in Information Systems and Organisation
Publisher: Springer
Publishing place: Cham
Publication year: 2019
Language: English
Related Journal or Series Information: Lecture notes in information systems and organisation
Title of parent publication: Advances in Information Systems Development
Journal acronym: LNISO
Volume number: 34
Start page: 113
End page: 131
Number of pages: 19
ISBN: 978-3-030-22992-4
eISBN: 978-3-030-22993-1
ISSN: 2195-4968
eISSN: 2195-4976
JUFO-Level of this publication: 1
Open Access: Open Access publication
Location of the parallel saved publication: http://urn.fi/URN:NBN:fi-fe202001273581


In this article, we investigate how practitioners understand external
platforms, whose core offering is shared and utilized by a number of
heterogeneous and interconnected organizations in an ecosystem. We
especially look into situations where organizations wish to extend their
own capability instead of building services that extend the
functionality of the platform. Such dependencies to external platforms
can be envisioned as the contemporary evolution from traditional
outsourcing service models. We interviewed twenty-four practitioners
from eight IT organizations and discovered a considerable ambiguity in
understanding of what are the external platforms utilized by the
organizations. We further elaborate that the diversified meanings that
various stakeholders give to the concept of external platforms, can
hinder efficient communication and may have implications on important
strategic decision making.

Last updated on 2020-20-03 at 10:03